Questions & Answers
Are you unsure whether TextScout is the right assistant for you?
Most of your questions concerning the software should be answered here. If this is not the case, feel free to visit one of our distributors or contact us directly.
Usage Questions
Which sources will I be able to read with TextScout?
TextScout reads many kinds of printed documents, e.g.:
- letters
- invoices
- books
- menus
- magazines
- business cards
- receipts
- folders
- flyers
Of course, there are cases in which TextScout will reach its limits. The software is not optimised to decipher handwriting, and pictures of texts on TV or computer screens may sometimes not get processed properly. The same goes for packages of consumer products - many of them contain graphical elements which may interfere with the actual product text.
I am blind. How can I align TextScout with the text I want to read?
TextScout has an integrated alignment assistant that helps you with this task. Prior to shooting the photo, audio signals provide you with feedback about the alignment of your camera. Once the picture has been taken, you will receive further information, e.g. if the text is upside down, or whether the camera was tilted in relation to the source.
How well does TextScout recognise text characters?
TextScout's character recognition capabilities depend on the source. With printed documents, the performance is comparable to that of a flatbed scanner. If parts of the text cannot be recognised, the built-in spell check will improve the result. The character recognition for packages and labels may vary depending on their graphical composition.
Which mobile phones are supported?
Tastes and preferences differ, therefore you should be able to use the type of phone you're most familiar with. TextScout supports many current Nokia builds with high-resolution cameras, and is continuously developed to support further models. To see a list of supported phones, click here.
How do I transfer processed texts to my computer?
After registering a free user account at our online service myScout, you can save the resulting texts online and have them sent to you via e-mail. If you don't want to use myScout, you can save the texts on your phone and transfer them to your PC via your data cable.
How much do updates cost, and how can I install them?
TextScout is updated automatically, which makes installation and maintenance a breeze. That way, you are always up-to-date with the newest features and profit from the continuous development of your scout. All minor updates, i.e. updates of already existing features, are free of charge.
I have bought a new phone. Can I transfer TextScout to it?
Of course you can! Transferring your license to a new phone is easy and for free.
What does myScout have to offer?
Our online service myScout gives you access to all your processed texts as well as system messages. You can comfortably do global searches among your texts, download older results and manage your user preferences. If you want to use myScout, you need to register a user account with your serial number and passcode. Once you have done that, you can activate saving your results online.
Do I need a screen reader like Mobile Speak or Talks to be able to use TextScout?
TextScout uses its own voice output, so you do not necessarily need any external screen reader. However, if you want to use other features of your mobile phone, like sending text messages, you should consider installing a screen reader. TextScout is fully compatible with Mobile Speak and Talks, and offers an optional reading mode for using your screen reader's voice or a braille terminal.
Which TextScout accessories are available?
Each shipment contains polarising lens filters for improved picture quality when using a flash. Further accessories like tripods are planned.
Network Questions
How long does it take before the photographed text gets read out to me?
Data transfer and character recognition may take between 10-60 seconds, depending on your network coverage and the quality of the picture.
Do I need a data tariff for TextScout?
Yes, you need a data tariff in order to be able to use TextScout. However, the data volume is rather small, so you can probably choose one of your provider's more inexpensive tariffs.
How much data is transferred?
Average usage of TextScout produces approx. 30-50 MB of transferred data per month. Many operators offer data tariffs as an extension of their voice-only services. If you use TextScout only occasionally, you might want to choose a pre-paid alternative for saving costs; heavy users should consider a flat rate data tariff.
Can other users read my results, or see the pictures I have taken?
No, no one can see the pictures you have taken via TextScout, or read the processed texts. All data is encrypted and transferred securely, using the newest security technologies. Your data is not saved on our servers. If you want to save your results online for future use, you have to activate this feature separately for your myScout account.
My apartment has only limited network coverage - can I still use TextScout?
Yes, you can. TextScout can use your wireless LAN for data transfer. That way, the character recognition will work even faster, and you won't have any data transfer costs.
Commercial Questions
Where can I buy TextScout?
You will soon be able purchase TextScout at one of our partners who will be happy to help you and show you a demo of the product.